Silversix is an Australian management consultancy that helps medium to large IT departments measure and improve internal customer satisfaction with IT. We work closely with Service Desks and service delivery teams to ensure they have the processes, tools and attitude they need to provide end-user customers with a consistently positive experience. Ultimately, our clients provide better IT support to their customers, do less firefighting, have more engaged IT staff and enjoy a better reputation.
For example, we helped one client reduce the downtime of a critical business service from an average of 4 hours a month to just 3 minutes and improve IT customer satisfaction by 48 percent. We managed the service improvement program and provided Service Desk, Incident, Problem and Change Management expertise.
Learn about our services…→
CIOPulse™
Real-time IT customer satisfaction monitoring
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VitalSigns™
Insightful management reporting for Service Desks and support teams
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HealthCheck™
In-depth assessment of Service Desks
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AgileCSI™
Service improvement and ITSM consulting delivered in an agile way
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SupportCoach™
Targeted Service Desk and support manager coaching
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ToolSelect™
Effective ITSM toolset evaluation and selection
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We were delighted to be awarded Whitepaper of the Year 2012 by itSMF Australia for our whitepaper, ‘Can’t Get No (IT Customer) Satisfaction’. We’d be very happy to send you a copy. Just enter your email address below.
On 28 May 2013, we’re presenting “How not to screw up your next ITSM toolset selection” at the 22nd Annual PacRim Service Desk and IT Support Show in Sydney. Click on the image above to see the conference programme.
We’ll be in Canberra 7-9 August 2013 for the Lead IT conference. We’ll be presenting a better way to deliver CSI programs using Agile and Kanban principles. Click on the image above to see the conference details.
