convert_it_customers_into_fansescape_the_firefighting_rutmake_a_good_service_desk_greatTurnaround_ITs_reputationGet the right ITSM tool for the jobMeasurably_improve_IT_customer_satisfaction

Helping IT teams measure and improve customer satisfaction with IT

Silversix is an Australian management consultancy that helps corporate IT departments measure and improve internal customer satisfaction with IT.

We specialise in gathering and analysing IT customer feedback and using that to drive service improvement and improve IT’s reputation with the business. Our services include real-time customer feedback monitoring (CIOPulse), running periodic IT relationship surveys (NPSforIT), and designing, leading and consulting to process and service improvement initiatives (AgileCSI).

  • We help support teams continually improve and provide a better IT customer experience.
  • We provide CIOs with customer-driven insights to determine where to invest (and not invest) in service improvement.
  • We contribute leadership and expertise to help improve the outcomes of service improvement programs.

 

Learn about our services…

CIOPulse logo

CIOPulse™

CIOPulse is a service that surveys your internal IT customers in real-time as they interact with your support teams.  CIOPulse provides alerts and dashboards that tell you how satisfied your customers are and where you need to improve.
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NPSforIT logo

NPSforIT™

NPSforIT is our IT customer relationship survey service. We survey your IT customers, using a Net Promoter-based approach, and provide you with your Net Promoter Score and customer-driven insights to help you invest in the right improvement areas.
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AgileCSI logo

AgileCSI™

AgileCSI is IT service improvement delivered using an agile approach combined with expert ITSM consulting. AgileCSI will make your SI program visible, flexible and effective with clearer progress tracking and accountability for tasks.
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Simplot Australia
Department of Education WA
UNE
Bankwest
MailGuard
Service Stream
Australian Grand Prix
Zinfra
Combo
Lonely Planet
Pacific Brands
Metcash
RISA
URS
RMIT
Australian Drug Foundation
TAL
REA Group
AGR
Zoos Victoria
Greyhound Racing Victoria
State Revenue Office Victoria
  • Contact Us

    To talk to us about how we might be able to help you, please email us at enquiry@silversix.com.au