Silversix is an Australian management consultancy that helps medium to large IT departments measure and improve internal customer satisfaction with IT. We work closely with Service Desks and service delivery teams to ensure they have the processes, tools and attitude they need to provide end-user customers with a consistently positive experience. Ultimately, our clients provide better IT support to their customers, do less firefighting, have more engaged IT staff and enjoy a better reputation.
For example, we helped one client reduce the downtime of a critical business service from an average of 4 hours a month to just 3 minutes and improve IT customer satisfaction by 48 percent. We managed the service improvement program and provided Service Desk, Incident, Problem and Change Management expertise.
Real-time IT customer satisfaction monitoring
Insightful management reporting for Service Desks and support teams
In-depth assessment of Service Desks
Service improvement and ITSM consulting delivered in an agile way
Targeted Service Desk and support manager coaching
Effective ITSM toolset evaluation and selection