Silversix is a management consultancy that helps medium to large Australian-based organisations to provide better IT support to their customers and improve overall customer satisfaction with IT. We work with IT teams to improve their processes and culture, resulting in less firefighting, better customer service and greater end-user productivity without increasing support costs. For example, we recently helped a client reduce the average downtime of a critical business service from 4 hours a month to just 3 minutes and improve IT customer satisfaction by 48 percentage points.
Customer Satisfaction
Our Customer Satisfaction Service helps you establish a culture of continual improvement and customer focus, enabling you to make a significant improvement to end-user satisfaction and IT’s reputation. Read more…→
Service Desk Transformation
Starting with a thorough review of your Service Desk’s people, processes and tools, our Service Desk Transformation Service will help you to turn a good Service Desk into a great one. Read more…→
ITIL Fast Track
Our ITIL Fast Track Service helps you adapt and adopt a core set of ITIL-based practices needed to ensure your team does less firefighting and provides better support to your customers. Read more…→
We’re currently looking for organisations with 50 to 500 Australian-based IT staff to participate in a free IT customer satisfaction study. What really makes end-users love their IT teams? What frustrates them?
Study participants will get a free copy of the research findings and a summary of how their organisation compares to others.
To learn more, or express an interest in participating, please complete the form on the right and we’ll be in touch within two working days.
